Refund policy

We want you (and your pets!) to love every product. If there’s a problem, we’re here to help.

• Eligibility: Returns are accepted if your item is faulty, damaged, or not as described.

• Exclusions: We cannot accept returns for change of mind, normal wear and tear, or misuse.

• How to Request a Return:

  1. Contact us within 14 days of receiving your order.

  2. Provide your order number and photos of the issue.

  3. We’ll confirm the next steps and organise a replacement or refund.

Refunds are processed back to your original payment method.