Frequently Asked Questions

Fetch (and purr!) quick answers to the most common questions about our toys, shipping, and policies.

 

Ordering & Products

Q1: Are your toys safe for all pets?
A: Yes! All toys are made from non-toxic, pet-safe materials. We recommend supervising play, especially with strong chewers or curious cats.

Q2: How do I know which toy is best for my pet?
A: Each product includes a detailed description highlighting its features, durability, and suitability. If your pet is a strong chewer, we recommend selecting toys labelled as heavy-duty or chew-resistant.

Q3: Do you restock sold-out items?
A: Yes, many popular toys are restocked regularly. If an item is unavailable, we recommend checking back soon or subscribing to our newsletter for updates.

Shipping & Delivery

Q1: How long does delivery take?
A: Standard shipping usually takes 7–21 business days, depending on the product, supplier, and your location. A tracking link will be emailed to you as soon as your order is dispatched.

Q2: Do you ship internationally?
A: Yes! We ship to most countries worldwide. Shipping times and costs vary depending on your location, details will be shown at checkout.

Q3: Do you offer free shipping?
A: Yes, orders over $75 AUD qualify for free standard shipping within Australia. International orders may have different thresholds depending on region.

Returns & Refunds

Q1: What if my pet doesn’t like the toy?
A: If your item arrives faulty, damaged, or not as described, we’ll replace it or refund you. For change-of-mind, returns are not accepted to keep prices fair and affordable.

Q2: What if the toy arrives damaged?
A: Contact us at support@thedandypettoyco.com.au within 14 days of delivery with photos of the issue. We’ll arrange a replacement or full refund.

Q3: Who pays for return shipping?
A: If the item is faulty, damaged, or incorrect, we cover the return costs.

Payments & Policies

Q1: What payment methods do you accept?
A: We accept Shop Pay, Apple Pay, PayPal, Visa, and Mastercard.

Q2: Is my payment secure?
A: Absolutely! Our store uses Shopify’s secure checkout with SSL encryption, so your details are always safe.

Q3: Can I cancel or change an order?
A: Yes, as long as it hasn’t been processed yet. Please contact us within 12 hours of placing your order and we’ll do our best to help.